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Terms & Conditions

Price and payment

8.1 All Agreements of Service shall be executed and charged at the applicable hourly rates commencing two hours before the actual time of departure from base of the Service personnel till his/their return to base and for the entire duration required to provide the Service.

8.2 Traveling, accommodation, boarding, and any other related expenses of or incurred by Service personnel and related to the Service shall be chargeable including applicable overheads.

8.3 Extra charges would be applicable for Service provided beyond the normal business hours.

8.4 Components, parts, equipment, and materials used during or for the Service shall be charged separately.

8.5 Unless agreed otherwise in writing by the Seller, terms of payment shall be partly in advance and the balance, without any deductions or withholding, within fifteen (15) days of receiving the final invoice after completion of the job. Final invoice will be issued by Seller after completion of the Service. In the event of any discrepancy Buyer shall bring it to the notice of Seller within seven (7) working days from the date of receipt of the invoice. In case the balance payment in full is not made on the scheduled date, Buyer shall be liable, without any reminder or service of notice, to pay interest at the rate of 1.5% per month on the outstanding amount from the date of such default till payment in full.

8.6 Charges for the Service shall be due and payable on attendance of job irrespective of whether the complaint/problem has been resolved, provided the inability to do so is due to circumstances beyond the reasonable control of the Seller.

9. Terms of service, warranty, termination 9.1 Seller reserves the right to determine the number of persons required to perform the Service.

9.2 Buyer shall inspect the Product/equipment on which the Service has been provided promptly upon completion of Service and shall notify any defects promptly in writing within seven days from completion of the Service.

9.3 Seller warrants that the Services shall be performed with reasonable skill and care and in a good and workmanlike manner.

9.4 Warranty for any defect arising out of the Service that has been paid for shall be restricted to rectifying the defect at no additional cost to the Buyer. Seller reserves the right to charge the Buyer for any Service provided under this Clause if the same is not covered by the related warranties.

9.5 Warranty does not apply to normal wear and tear nor to issues related to software and is subject to proper and diligent handling and usage of the Product/equipment by the Buyer.

9.6 In case of termination of the Service Agreement by the Buyer before its completion, for reasons other than the failure of the Seller to provide the Service as agreed, the Seller shall be entitled to claim the full charges related to the Service.

9.7 Except for standard warranties applicable to Services, the Seller does not accept and will not be liable for any warranties whether oral, express or implied.


Rivoli Group

“Think Tribe is one of Rivoli’s trusted strategic technology partners, and we highly recommend Think Tribe to any organization that are considering to implement Microsoft D365 ERP and LS Central. Their team members are extremely knowledgeable, and we couldn’t be happier about the stellar support that Think Tribe continues to provide.

Think Tribe is the extended team that every organization needs, and we look forward to a long-term partnership with them.”

Libu Thomas  |  Associate Director – IT